fuhh its been a long time that I have not update anything and I finally blog again because I was piss !! so that I can put this up on facebook as its too long.lol. so I hope everyone can ready my complain letter to Sungai Buloh Hospital. take note before you read my complain letter (which had been sent out already) I have no issue with government hospital. but I have issue with some people attitude that works there.
but despite that Hospital Sungai Buloh pediatric doctor is the best unlike their emergency doctor. so what happen was ..............like my complain letter below.read on.
to whom it may concern,
being a mother of 2 i never been skeptical of hospital kerajaan like
some mother do as both of my kids was born in hospital kerajaan. my
first son who is now 3 year old was born in hospital serdang. we went
many times there to kecemasan even late at night.despite all the
complains of " kena tunggu lama kat hospital kerajaan" we dont mind as
we wanted the best for our kids and off course we dont have the money to
go private. hospital serdang had been great. no issue. even we have to
wait long they treat our kids in good manner and check thoroughly.
my son was admitted to the wad kanak kanak ,despite not having the bed
for the parents to wait i dont mind as the doctors were great and they
treat us well. way difference from all of my experience going to
hospital sungai buloh. but before that let me compliment one thing.
hospital sungai buloh has the best pediatricians ever! seriously. we
been there about 3 times and had very great experience with the doctors
and nurses. even there is one time that we bring a referral letter from
the clinic and we dont know that we have to go emergency straight
instead of there still the doctor was kind to check our daughter. this
is way different from the wad kecemasan! is it because we dont have the
money? is it because theres so many patience?? or is it because u just
dont bother anymore..or maybe we should u know give money to the person
starting from the guy at the outside one (those who give out the number
before going to bilik 1).
i had went to sungai buloh emergency numerous
time but all was bad experience except for one time..imagine only
once!or maybe im just unfortunate that during the time i went bad things
happened. your outside staff(the one giving out the number) was all no
smile at all. seeing a mother like me carrying a small child they dont
even have the courtesy to smile and just seem "dont care" attitude.next
when i went to bilik 1 it was ok,normal. the worst part is when we wait
to see the doctor.
before there were this system where red card is
considered as urgent cases..but still we had to wait like more than 1
hour. ok nevermind its ok we used of the waiting situation.yesterday we
went there at around 7pm. theres not much of people waiting. there are 5
doctor room (if im not mistaken) and its almost 9pm already.my husband
went to check wether theres doctor inside the room.turn out there is no
doctor at all in every room!! so he went and complain.like 15minutes later then
the number moved.
so i bring my daughter inside. 1 chinese doctor(a guy)
attend me. he doesnt even look at the damn detail on the sheet! doesnt
even know that my daughter is a SHE not HE!! and he doesnt even know how
old is my daughter!! he only check sooo damn simple unlike how my son
was treated last time at hospital serdang.by the way my daughter was
coughing like almost 3 weeks. i was worried because my son last time was
admitted because of lung infection due to prolong coughing and flu.he
only do simple lung check using the stethoscope and advice me to go
klinik kesihatan for tibi check.like what the heck.and thats it.i
understand that there wont be any medicine for below 2 year old. i know
tat long time but the doctor should not speak to me like a stupid not
reading mom person.
while i was there in the room he was chit chating
with the other doctor about something that is not related at all with a
patience there! i got so angry and scold the doctor.even the other
doctor was synical smiling behind me when i scold the other doctor like "
i dont care whatever" attitude. this is yesterday.before that it was
much worst.i have the name of the doctor unfortunately i dont have it
now to include in this complain.it was an indian lady
doctor.unfortunately for me twice we went there we got to met the same
doctor!she had this "i dont care attitude". before it was my daughter
jaundice blood checkup.she said we have to wait 2 hours for the result.
at that time it was almost 10pm.because of the waiting.so common sense
do we have to wait until 12pm?with small baby and 1 todler?i ask her if
you can do a courtesy to call us to inform or maybe we could come
tomorow to get the result.she said cannot if come again have to check
again and cannot call.so we wait in the car !at night with our 2
okay the next jaundice checkup..my husband went and complain we
cannot wait that long ..now it change to 1 hour pulak! the next one
around 45 minutes pulak!means it can be done in shorter time!2nd time
same doctor again bad experience also but i cant recall what
happen.third time which i remember the most.my son was having a
diarrhea and vomiting. we went there a bit late.so the doctor said in
such case he had to be admitted so fine with me.but i told her can it be
done tomorow as my daughter is still breastfeed so we had to go back
for the night and come again early in the morning.she said can but have
to go through all the waiting again in a very synical way !then she even
ask me " jadi mak datang sini buat apa?!" like what ?????i remain my
calmness .she even said ikut mak la nak buat apa...what the heck !! she
is a doctor!!!!she should suggested me something atleast to assure me with her professional opinion!atleast provide us a letter to come in the
morning for admission.
is this how sungai buloh hospital works?????then
you should probably change ur way.i dont think its that alasan "ramai
orang' "kurang doktor" and such as hospital serdang is much worst but
they able to creat a good experience.i even see a female doctor at
klinik kesihatan seri kembangan ALONE
treating all the kids in a very joyfull manner and even give advice and
able to do her work quick.i hope this can change atleast to be able to
see small kids/baby and old people first and to see the situation wether
its late or not.my husband even went once at 1 am to kecemasan and
finish at almost 4am with not much of people at the emergency!! and he
bring our son because of high fever! please you should change. to those
who reading this pls take this matter seriously. i as a consumer will
bring this to many sources out there from social network to kementerian
kesihatan and to the media .thank you.